Chatbot meets human touch – We take every interaction personally.

Werner Enterprises’ hybrid approach for an automated and high touch customer service At Werner, Premium Customer Service is part of our DNA. We take pride in our approach of building long-term customer relationships by investing the time necessary to build and...

How Tech Impacts the “E” in ESG Strategy

What are the building blocks of a good company? The answer could depend on the decade and whom you ask. If you asked Walt Disney as he was building his empire, he might have said imagination and creativity. If you asked Henry Ford, he might have said automation and...

Zero-Trust Security – Trust No One

Popularized by Forrester in 2009, the philosophy of “zero-trust security” is based on the belief that “security must be designed with the strategy, ‘Never trust, always verify.'” Simply put, we should assume that we are vulnerable inside...

Technology Trends to Watch for in 2022

The transportation technology trends for 2022 (say that five times fast) are here! Some good, some unfamiliar, but all are worth watching. Find out what the trending topics of 2022 could have in store for you and your business this year. Predicted Trend #1: Carrier...