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Werner Final Mile – Making the Last Mile Count

Feb 14, 2023 | Logistics

As e-commerce continues to grow, last mile delivery remains one of the most critical steps of the supply chain. Delivery crews are invited into customers’ homes which leaves a lasting impression of your brand. This impactful step of the process can truly make or break a customer’s experience. At Werner, we make that responsibility our responsibility with our final mile service offering.

Here’s how we do it.

Werner Enterprises has provided world-class transportation services to furniture manufacturers, distributors and multi-channel retailers since 1956. We understand that drivers and customers are faced with daily challenges that require best-in-class operations and talent. Werner’s strength is fueled by its ability to meet these challenges head-on through offering a comprehensive portfolio, while also delivering on award-winning customer service, technology and innovation. It’s Werner’s strength in transportation and logistics that strengthens the business of our customers.

Our Werner Final Mile logistics team provides professional white glove, room of choice and threshold deliveries to your residential and commercial customers. We have one of the lowest damage claim rates in the industry and utilize our proprietary technology to provide visibility throughout the life of the shipment.

The products we deliver.

Werner Final Mile delivers and installs the products that you sell. This includes:

  • Furniture
  • Mattresses
  • Consumer electronics
  • Fitness equipment
  • Home improvement products
  • Outdoor patio products
  • Store fixtures and displays
  • Appliances

How our technology enhances the experience.

At Werner, we believe the key to final mile success is providing all parties with a connected and informed journey. That’s why all shippers, as well as our agents, have access to our customer and carrier portal. As a shipper, you can enjoy hands-on access to create orders and can follow each step in the delivery journey, from processing to arrival. Agent carriers can view incoming freight, schedule delivery and flag any issues that may arise. We also offer connection to our Final Mile Transportation Management System (WFM TMS) via API and EDI integrations for additional transparency.

Providing the most up-to-date technology is vital to Werner’s success in the final mile, and we are constantly looking to improve. We are working on a new Digital Freight Platform that will provide enhanced access for shippers and carriers, with real-time chat assistance to enhance customer and partner interactions.

Looking ahead, the demand for final mile shows no signs of slowing down. Delivery windows continue to shrink while the demand for fulfillment options only grows. At Werner, we believe that technology and attentive customer service will be the key to managing these increasing expectations. We have committed to further investing in innovation to provide our clients, and their customers, with the fastest and most reliable solutions.

For more information on what Werner Final Mile has to offer, click here.

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