Werner Final Mile is a total transportation solution that primarily delivers large or heavy items using two uniformed associates operating a liftgate straight truck, providing service to all 42,000 zip codes in the continental U.S. Our transportation professionals provide a world-class experience for your consumers by using proprietary technology to provide visibility throughout the life of the shipment. This technology allows us to address issues before they become concerns, as many potential obstacles are identified and resolved prior to the end user’s doorstep.
The professional “soft skills” of our delivery crews creates a safe and reassuring feeling for your consumers. This experience level provides a distinct advantage compared to other networks by reducing the consumer’s anxiety by providing technical expertise when delivering your products.
Werner specializes in final mile logistics of mattresses, furniture, appliances, fitness equipment, store fixtures and other heavy goods that require two people to deliver beyond the typical LTL experience. Hauling away used mattresses or appliances also can be arranged.
Werner offers a total transportation solution where the pick up is direct from the manufacturer or vendor and delivers to the end user using our Final Mile delivery solution. Or, for simpler applications the account ships direct to the Werner Final Mile terminals which deliver to the end consumer.
Threshold Delivery is delivery just inside the residence or commercial location to the first room with no unpacking or assembly and no debris removal included.
White Glove Delivery is delivery to the room of choice, upstairs/downstairs, set in place, unpacked and the debris is removed and simple assembly is included.
Complete visibility from order registration to proof of delivery is provided to the consumer reducing buyer’s remorse and improving the overall customer experience. This translates into fewer inbound calls to you and measurably improves the possibility of repeat sales.
In today’s consumer environment, returns are an integral part of your strategy for delivery. The ability to provide a quick, comprehensive and reliable pick up from your consumer may save future sales. Proactive communication with an unsatisfied consumer to set up a prompt return is vital to your consumer offering. Once the goods are picked up from the residence, Werner can provide storage, arrange to return them to the vendor or manufacturer, dispose or donate to a local charity.
At Werner, our reputation is everything to us, so we understand that representing you as the final touch in the retail supply chain is one of our greatest privileges.